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Customer Service Representative (Meridian)

1819 S. Cobalt Point Way

(google map)

compensation: From $16.00 hourly
employment type: full-time

Full-time / Non-Exempt Hourly

Our mission at Enphase Energy is to advance a sustainable future for all.

Today, our intelligent microinverters, which turn sunlight into an affordable, safe, reliable, and scalable source of energy, work with virtually every solar panel made, and when paired with our award-winning smart battery technology, we engineer one of the industry's best-performing clean energy systems. To date, we have installed more than 36 million microinverters on more than 1.5 million homes across 130 countries.

At Enphase we are also committed to Diversity and Inclusion. Developing cutting edge technology requires a workforce as diverse as the populations we wish to serve. We are a values-driven company that puts people and their power at the center of our shared energy future.

Our work environment is fast-paced, fun, and full of exciting new projects. We will train you to be successful in your role and help you grow your career and your income. If you are a self-motivated, goal-oriented, and eager to join a high performing team, we have immediate openings on our Customer Service Representative team. The possibilities are endless! In addition to a competitive hourly rate, you will receive Enphase stock and benefits, as well as be eligible for a corporate quarterly bonus and monthly incentives. We also have a periodic performance/milestone-based pay adjustment program.

As a Customer Service Representative, you will be responsible for the following:

Answer inbound phone calls to the Customer Support Level 1 phone queue
Respond to inbound emails to the Customer Support group address.
Provide pre-sales information about products
Document all activity in a central CRM/Helpdesk software platform
Troubleshoot technical issues related to installations
Assist with the activation of new sites as needed
Coordinate with Engineering with tracking of field; issues, and subsequent product-modifications, logging product bugs in a central database
Assist other team members with troubleshooting and/or administrative tasks as needed
Monitor and act upon quality analysis reports provided by the QA team
Participate in ongoing training/education of industry standards and product-specific information
Follow departmental conventions and procedures in a positive manner
Professionally represent Client via all communications mediums
Abide by all company policies and standards of conduct contained in the Client manual

Qualifications:

High school diploma or GED equivalent
Experience with PC and MAC OS X
Excellent verbal and written communication skills
Excellent interpersonal skills with both external customers and internal employee
Ability to multi-task in a very fast-paced environment
Be able to type at least 30 WPM
Call center experience, a plus
Experience with solar electric products, residential electrical applications, and Nation Electric Cod (NEC) are helpful
Experience with consumer-grade networking TCP/IP data networking preferred

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer
Hand and finger manipulation using phone and keyboard
Extended time on phone with customers

Benefits:

Medical, Dental and Vision Care
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Paid Vacation
Paid Sick Time
Tuition Reimbursement
10 Paid Holidays
401(k) Retirement Savings Plan
Employee Stock Purchase Plan (ESPP)
Short Term Disability Insurance (STD) & Long-Term Disability Insurance (LTD)
Life and Accidental Death and Dismemberment Benefits (AD&D)
Voluntary (Optional) Life Insurance
Pet Insurance
Employee Assistance Program (EAP)

http://app.jobvite.com/m?39dy4mwP
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers
  • OK to highlight this job opening for persons with disabilities

post id: 7380851350

posted:

updated:

best of [?]